We’re a sunglass company with a passion for helping every customer find their perfect pair. From our humble beginnings in Stone Harbor, NJ to our online launch 17 years later; How Shades on 96th Street became NINETY SIX SHADES.
Embrace the Shades shopping experience live and in-person at one of our eight locations across New Jersey and Florida! Note: All NJ-based stores are seasonal and open hours are weather dependent October-April.
Shop with confidence; you’re guaranteed to end up with the perfect pair! Try out any pair for 30 days, and if it’s not a perfect fit, we’ll pay for you to send it back and choose a different one. We’ll do this as many times as it takes for you to find the perfect pair; no limits and no strings attached!
As average people who shop online, we’re sick and tired of “free return” policies that have so much fine print, it may as well say “ALL SALES ARE FINAL”. If you can’t even take it for a test drive and still return it, then what’s the point?
So, with the Perfect Pair Program, we invite you to break the seal and wear the sunglasses like they’re yours (because they are) for up to 30 days. If the pair isn’t a perfect fit, initiate an exchange, follow the prompts, and use the prepaid shipping label to send them back.
We’ll quickly inspect the pair for any noticeable scratches, damages, or wear-and-tear, and as long as you’ve treated them with care, we’ll immediately issue a full store credit to choose a different pair. There's no limit, no matter how many tries it takes. So, when you from Shades, you're guaranteed to end up with your perfect pair. Our policies reflect our passions.
Just send us a link through Chat, E-mail, or Text to any authorized U.S. seller with better pricing and if they’re legit, we’ll match it with a promo code for that specific product. You don’t need to choose between the best prices and the best service; you can have both!
Unfortunately, websites usually don’t advertise if they’re an unauthorized seller. So, you may need to give us a few moments to validate the seller we’re being asked to match and make sure they’re authorized by the manufacturing brand to sell and offer discounts.
To save yourself some time, the basic rule of thumb is that most authorized online sellers follow the discounting patterns of the brands themselves. So, if every major website has a similar price listed, the website or Amazon seller with ridiculous discounts probably isn’t an authorized retailer!
The top priority of our daily operations is to be available to offer attentive and complete customer support. We’ve created a number of different convenient channels for you to get fast help depending on what your specific needs are.
We’re literally waiting here and excited to chat 9:00am - 5:00pm, Monday-Friday! You can even send a chat request for a live video call with one of our sunglass-loving specialists. We can share screens and help you navigate our site to find your perfect pair!
After business hours, we have owners and team members who are on call to respond to email and text inquiries, it just might take a few hours, rather than a few minutes, to get a response. |
